Q. Is it compulsory to have an account to shop on Mithila Utsav?
Yes, it's Mandatory to log into your Mithila Utsav account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalized shopping experience including recommendations and quicker check-out.
Q. what condition I can return or replace my product?
Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts

Q. which condition return and replacement request will not accepted?
Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Damaged/Missing product that is reported after 2 days of the delivery
Q. how can I cancel my order
You can cancel your order if it is not shipped. Please login to your Mithila Utsav account for initiating the cancellation & follow the given process: Sign-In -> My Account -> My Orders -> Cancellation Request

Q. My order transaction failed but the amount has been deducted from my bank account. What should I do?
Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement. Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

 Q. How long does it take to process Refund?
Refund depends upon the mode of payment. Please refer to the list below:
Net banking: 3 - 4 Business days,
Debit card: 7 - 9 Business days
Credit card: 10 - 15 Business days
In case of any clarification at any step, kindly feel free to contact the customer support team.

Q. What is RTO?
'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
Hence, it is shipped back to the sender.
You are not available to receive the order.
Your location is out of delivery area of the courier.
Payment is not ready with you at the time of delivery.
Your address is not traceable.